Officer queue
Prioritize by risk, suspected outbreak/quarantine, chemical request, evidence conflict, waiting time and repeat failure. Reviewers see the full case file, including evidence against the leading hypothesis.
Decisions
| Decision | Result |
|---|---|
| Approve | Send prepared response with reviewer identity/time. |
| Edit | Send edited response; retain original and diff. |
| Reject | Block and classify failure. |
| Request evidence | Ask a precise farmer question/image/field observation. |
| Reassign | Route to agronomist, regulator, laboratory or district officer. |
| Close | Record final diagnosis/action and closure reason. |
SLA framework
Set funded values before launch. Illustrative targets: urgent safety acknowledgement within 15 minutes in operating hours, high-risk agronomy within two hours, routine escalation within one business day.
Knowledge operations
Submit → classify → agricultural review → regulatory review
→ effective dates → ingest → quality check → publish → monitor → withdraw
Programme controls
Enable/disable crops, districts, models, providers, web research, chemical output and individual documents/rules. All configuration changes are versioned and auditable.
Live room operations
- Join-now queue separated from asynchronous review.
- Pre-join brief and role-scoped room token.
- Farmer notification before officer entry.
- Controls to mute AI speech, request new evidence, warm handoff or leave the AI assisting.
- Room and case timelines remain unified for audit.